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OFFICIAL DOCUMENT

Privacy Policy – miki88 Member Personal Data Protection Malaysia

Miki88 takes your privacy seriously. This policy clearly explains what data we collect, why it's needed, how it's protected, and your rights as a Malaysian member under the Personal Data Protection Act (PDPA) 2010.

Updated: 1 January 2026 Bahasa Malaysia (ms-MY) Malaysia PDPA 2010
Privacy Commitment Summary
256-bit SSL encryption for all data
No sale of data to third parties
Full compliance with the PDPA 2010
Data access and rectification rights available
Financial data processed securely
Full marketing notification controls

Our Privacy Principles

6 Ways miki88 Protects Your Data

Your trust is miki88's most valuable asset. Every data protection measure we put in place is part of our ongoing commitment to our Malaysian members.

256-bit SSL Encryption
All data transmitted between your device and miki88's servers is protected with 256-bit SSL encryption — the same level of security used by Malaysia's leading banks. This means your personal information, passwords, and payment details cannot be intercepted in transit.
No Sale of Personal Data
miki88 has never and will never sell, rent, or distribute members' personal information to any third party for marketing or commercial purposes. Your data is collected solely to enable you to use miki88's services safely and seamlessly — not as a tradeable commodity.
PDPA 2010 Compliance
miki88 operates in full compliance with Malaysia's Personal Data Protection Act 2010. This means we adhere to the seven data protection principles established under Malaysian law — including the principles of consent, security, data integrity, and data subject access rights.
Multi-Layer Secure Servers
miki88 member data is stored on servers protected by multi-layered firewalls, intrusion detection systems (IDS), and strict access controls. Only miki88 staff with a legitimate business need and appropriate authorisation are permitted to access member data — and all such access is audited and logged.
Full Member Control
You have full control over your personal data at miki88. You have the right to access, correct, or withdraw your data at any time. You can also manage your notification preferences and marketing communications directly through your account settings page — no need to contact support.
Payment Data Not Stored Directly
miki88 does not store your full eWallet or bank account details in our systems. All financial transactions are processed through encrypted, certified payment gateways. We retain only the minimum information necessary to verify transactions and process withdrawals to the same payment method.
Contents

Privacy questions? Contact us at support@miki88.best

This Privacy Policy ("Policy") describes how miki88 ("Platform", "We", or "miki88.best") collects, uses, discloses, and protects your personal information when you use our website, mobile app, and all associated services. This policy applies to all registered members and visitors accessing the miki88 platform. By registering or using miki88, you agree to the practices described in this Privacy Policy. Please read it carefully before creating an account.

Section 1
Introduction & Scope of Privacy Policy

Miki88 is an online sports betting and casino platform that has been operating in Malaysia since 2019. We are fully committed to protecting the privacy of every member and visitor on our platform, and this policy is an honest reflection of our practices in personal data management.

This Privacy Policy covers all data collected through the miki88.best website, Android and iOS mobile applications, and any electronic communications between you and miki88, including email, live chat, and app notifications. It applies to Malaysian players using miki88's football betting, badminton, e-sports, live casino, slots, and all other products on the platform.

Miki88 acts as a responsible Data Processor under Malaysia's Personal Data Protection Act 2010 (PDPA 2010). This means we have both a legal and ethical obligation to ensure that every piece of data we hold is managed with care, stored securely, and used only for legitimate, stated purposes.

Note: This Policy should be read together with Terms & Conditions and Responsible Gaming Guidelines miki88, which together form the complete agreement governing use of the platform.

Section 2
Types of Personal Data We Collect

Miki88 collects personal data from a variety of sources when you use our platform. This data is categorised into several key categories:

Data Category Example Information Source Mandatory / Optional
Identity Data Full name, date of birth, MyKad number Registration form, KYC verification Mandatory
Contact Data Phone number, email address Registration form Mandatory
Financial Data Payment methods (TNG, GrabPay, DuitNow, FPX), transaction records Deposit/withdrawal process Mandatory
Usage Data Betting records, games played, login sessions In-platform activity Automatic
Technical Data IP address, device type, operating system version, browser Automated system logs Automatic
Communications Data Live chat records, support tickets, emails Interactions with the miki88 team Where relevant
Location Data State/city (derived from IP), device location (if permitted) System logs, device Optional

Miki88 no collect credit or debit card numbers directly. All payments via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and FPX (Maybank2u, CIMB Clicks) are processed through certified, secure payment gateways — miki88 only receives transaction confirmation, not your full account details.

Section 3
Purpose of Data Collection & Processing

Miki88 collects and processes your personal data on lawful grounds under Malaysia's PDPA 2010. The following are the specific purposes for which your data is used:

  • Account Management: Creating and managing member accounts, verifying identity, and securely processing registrations and logins
  • Payment Processing: Processing deposits via Touch 'n Go, GrabPay, DuitNow, FPX, and other Malaysian payment methods, as well as processing winnings withdrawals to your account
  • Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, multiple account ownership, and other deceptive conduct that violates miki88's Terms
  • Service Improvement: Analysing aggregated usage patterns to improve platform performance, enhance the interface, and develop new features that benefit Malaysian players
  • Service Communications: Sending important account-related notifications, transaction confirmations, security alerts, and relevant platform updates
  • Marketing Communications: Keeping you informed about miki88's latest promotions, bonuses, and offers — subject to your consent and withdrawable at any time
  • Responsible Gaming: Monitoring gameplay patterns to identify members who may need support, and providing effective self-control tools
  • Legal Compliance: To fulfil legal obligations and regulatory compliance requirements, including anti-money laundering (AML) requirements

Miki88 will only use your data for the purposes stated, or for purposes reasonably related to the original reason it was collected. If we wish to use your data for a new and distinct purpose, we will obtain your fresh consent beforehand.

Section 4
Data Sharing with Third Parties

Miki88 does not sell, rent, or share members' personal data with third parties for their own commercial purposes. However, in the normal course of platform operations, there are limited situations where certain data is shared with specific parties:

  • Payment Providers: Minimum transaction information required is shared with Malaysian payment gateway providers (such as Touch 'n Go, GrabPay, DuitNow, and FPX processors) solely for the purpose of processing your transactions
  • Game Providers: Game session data is shared with game providers (such as Evolution Gaming, Pragmatic Play) only to the extent necessary to operate the games you have selected
  • IT Service Providers: Cloud infrastructure and cybersecurity companies that support miki88's technical operations, bound by strict data confidentiality agreements
  • Legal Requirements: Law enforcement agencies or regulatory bodies when required by applicable Malaysian law or a valid court order

All third parties that receive data from miki88 are bound by strict data protection agreements and are only permitted to process that data for the specific purposes defined. miki88 is responsible for ensuring that such third parties uphold data protection standards equivalent to our own.

miki88 will not share your data with external marketing companies, data aggregators, or data brokers under any circumstances. If you receive marketing communications from a party claiming to represent miki88 that you do not recognise, please report it to support@miki88.best immediately.

Section 5
Data Security Measures

Miki88 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

  • Data Encryption in Transit: All communications between your device and miki88's servers are secured with TLS 1.3 protocol and 256-bit SSL encryption — the highest industry standard in cybersecurity
  • Data Encryption at Rest: Sensitive data stored in miki88's databases is encrypted using the AES-256 algorithm — meaning that even if the data were accessed without authorisation, it cannot be read without the encryption key
  • Layered Access Controls: "Least privilege" principle — miki88 staff are granted access only to the data strictly necessary for their specific role, and all access is automatically audited
  • 24/7 Security Monitoring: An automated security system monitors miki88's platform around the clock for any suspicious activity, with instant alerts triggered whenever unusual patterns are detected
  • Regular Security Testing: miki88 conducts regular penetration testing and independent security audits to identify and address any vulnerabilities
  • Staff Training: All miki88 staff with access to member data undergo rigorous data protection training and are required to sign binding confidentiality agreements

While miki88 takes all reasonable steps to protect your data, no security system can be guaranteed to be 100% impenetrable. In the event of a significant data breach affecting your data, miki88 will notify you and the relevant authorities within the timeframe required by Malaysian law.

Personal Security Tips: For an extra layer of protection, use a strong and unique password for your miki88 account, and never share your login credentials with anyone. Enable two-factor authentication (2FA) if it is available in your account settings.

Section 6
Data Retention Period

Miki88 retains your personal data only for as long as necessary for the purposes outlined in this Policy, or as required by Malaysian law. The following are our data retention guidelines:

  • Active Account Data: Data is retained for the full duration your miki88 account remains active, plus any additional period required by law
  • Financial Transaction Records: Retained for a minimum of 7 years from the transaction date, in line with Malaysian financial legal requirements including the AMLA (Anti-Money Laundering Act)
  • Closed Account Data: Basic identity information is retained for 5 years after account closure for legal compliance purposes and to prevent self-excluded users from reopening accounts
  • Security & Technical Logs: Retained for 12 months for security investigation and dispute resolution purposes
  • Support Communications: Live chat records and support tickets are retained for 24 months from the date of last interaction

Once the applicable retention period has expired, your data will be securely deleted or anonymised in such a way that it can no longer be linked to you as an individual.

Section 7
Cookie Policy & Tracking Technologies

Miki88 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored in your browser or on your device when you visit miki88.best.

Essential Cookies
Required for core platform functionality — login sessions, security, and basic preferences. Cannot be disabled.
Mandatory
Analytics Cookies
Collecting aggregated, anonymised usage data to help us understand how members interact with the platform and identify areas for improvement.
Rejectable
Preference Cookies
Storing your personal preferences — such as language, game display order, and display settings — for a consistent and convenient experience.
Rejectable
Security Cookies
Helping to detect and prevent fraudulent activity, verify user identity during active sessions, and protect your account from unauthorised access.
Mandatory

You can manage and delete cookies through your browser settings. However, disabling essential cookies may affect how the platform functions, and you may be unable to log in or use certain miki88 features fully. For optional cookies, you can manage your preferences through the cookie settings panel that appears when you first visit miki88.best.

Section 8
Your Rights Under PDPA 2010

As a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding the personal data held by miki88:

Data Access Rights
You have the right to request a copy of the personal data miki88 holds about you. Requests can be made via Live Chat or by emailing support@miki88.best. We will respond within 21 business days.
Right to Data Rectification
If any personal data held by miki88 is inaccurate, incomplete, or out of date, you have the right to request a correction. Basic details such as your phone number and email address can be updated directly in your account settings.
Right to Object to Processing
You have the right to object to the processing of your data for direct marketing purposes at any time. You may opt out of marketing communications via the "unsubscribe" link in emails or through the notification settings in your miki88 account.
Right to Data Erasure
You may request deletion of your personal data when it is no longer needed for its original purpose, or when your account is closed. However, certain data may need to be retained to meet legal obligations, such as financial transaction records.
Right to Lodge a Complaint
If you believe that miki88 has not handled your data in compliance with PDPA 2010, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia. miki88 encourages you to contact us first so we can address any concerns directly.

To exercise any of the above rights, contact the miki88 privacy team by email at support@miki88.best with the subject line "Privacy Data Rights Request", along with your account number and a clear description of your request. We will acknowledge receipt of your request within 3 business days.

Section 9
Child Data Protection

Miki88 is a platform intended solely for individuals aged 21 and above. miki88 does not knowingly collect, store, or process the personal data of any individual under the age of 21.

If you discover that a child or someone under the age of 21 has registered an account on miki88, please contact us immediately at support@miki88.best. We will act promptly to close the account, delete all associated data, and refund any funds that may have been deposited.

Child Protection: If you have children at home, please ensure they do not have access to any device or login credentials that could be used to access miki88. Content filtering software or parental controls available on your devices can help restrict access to gambling websites.

Section 10
Links to Third-Party Websites

The miki88 platform may contain links to third-party websites or services — such as game provider sites or regulatory bodies — for informational purposes only. miki88 has no control over the content, privacy policies, or practices of any linked third-party websites.

Visiting any third-party website via a link from miki88 is at your own risk and is subject to that website's own privacy policy — not miki88's Privacy Policy. We encourage you to review the privacy policy of every website you visit. miki88 is not responsible for the content, accuracy, or privacy practices of any third-party website.

Section 11
Changes to This Privacy Policy

Miki88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or improvements to how we protect your data. The "Updated" date at the top of this page will always reflect the latest version.

For material changes that significantly affect how we use your data, miki88 will provide advance notice through:

  • Clear notifications within the miki88 platform when you log in following any changes
  • An email will be sent to the registered email address on your account at least 14 days before the changes take effect
  • Announcements on the miki88.best homepage for significant changes

Continued use of the miki88 platform after the effective date of an updated Privacy Policy will be considered acceptance of those changes. If you do not agree with any changes, you have the right to close your account and stop using the miki88 platform.

Section 12
Contact the miki88 Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how miki88 handles your personal data, please reach out to us through the following channels:

  • Email (Privacy Enquiries): support@miki88.best — please use the subject line "Privacy Policy Enquiry" to ensure a faster response. Response time: within 5 business days.
  • Live Chat: Available 24 hours a day in Bahasa Malaysia for immediate enquiries related to account privacy. For more complex issues, we may ask you to follow up via email for a more detailed record.

Miki88 is committed to responding to all legitimate privacy enquiries and complaints thoroughly and within a reasonable timeframe. We value the trust you place in us and will always strive to ensure your personal data is handled with full integrity and transparency, in line with miki88's core values as a trustworthy platform for Malaysian players.

Response Time: miki88 aims to acknowledge all privacy-related requests within 3 business days and fully resolve the matter within 21 business days from the date a complete request is received.

Frequently Asked Questions

FAQs – miki88 Privacy & Data

No — miki88 does not store your full eWallet account details. When you make a deposit or withdrawal via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, or FPX, the transaction is processed through a certified, secure payment gateway. miki88 only receives transaction confirmation (transaction ID, amount, status) — not your phone number or full eWallet account details. To enable withdrawals back to the same method, we securely store the minimum necessary information in encrypted form.

Yes, you may request the deletion of your personal data by contacting us at support@miki88.best with the subject line "Data Deletion Request". However, there are certain categories of data that miki88 is legally required to retain under Malaysian law — in particular, financial transaction records must be kept for 7 years under the Anti-Money Laundering Act. For data that can be deleted, we will do so within 30 days of verifying your request. We will clearly inform you which data can be deleted and which must be retained, along with the legal basis for doing so.

Absolutely not. miki88 has never and will never sell, rent, or share members' personal data with external marketing companies, data aggregators, or data brokers. Your data is shared only with a limited set of third parties, and strictly within the context of legitimate platform operations — namely payment providers to process transactions, game providers to operate the games you play, and technical infrastructure providers bound by strict confidentiality agreements. If you receive any marketing communications from an unknown party claiming to have obtained your data from miki88, please report it to us immediately.

There are several easy ways to stop receiving promotional emails from miki88. The quickest is to click the "Unsubscribe" link at the bottom of any marketing email you receive. You can also log in to your miki88 account, go to Account Settings, and select the Notifications section to customise your communication preferences. If you have trouble with either method, contact miki88 support via Live Chat and we will update your settings right away. Please note: unsubscribing from marketing emails does not affect transactional emails such as deposit confirmations, withdrawal notifications, and account security alerts, which will continue to be sent.

When your miki88 account is closed — whether at your own request or for other reasons — your data is not immediately deleted. This is because Malaysian law requires us to retain certain records for specified periods. Specifically, financial transaction records are kept for 7 years, and basic identity information is retained for 5 years after account closure. This data is accessible solely for legal compliance purposes, dispute resolution, or fraud investigations — not for marketing. Once the legally required retention period has elapsed, all relevant data will be securely deleted or anonymised.
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